CIS 243 Final Study Guide

____ are usually formed for people to exchange opinions and ideas on a specific topic, usually of a technical or scholars nature.Discussion groups
Symmetric DSL usually has an upstream rate of ___ Mbps.1.5 mbps
Documents that include embedded references to audio, text, images, video, and other documents are called _____Hypermedia
The internet started in ___1969
A(n) ___ is the address of a document or site on the Internet.URL
The _____ denotes the type of organization or country the address specifies.TLD
Which of the following protocols is used to send e-mails?SMTP
Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari, and Opera are examples of _____Web Browsers
A(n) ___ is an electronic audio file that is posted on the Web for users to download to their mobile devices or computers.Podcast
Which of the following protocols is used for retrieving messages?POP
The Federal Express Tracking System allows customers to enter a package’s tracking number and locate any package still in the system as well as prepare and print shipping forms, get tracking numbers, and schedule pickups. Federal Express is an example of a(n)extrabet
Which of the following protocols is used for Internet telephony?VoIP
In the URL,, _____ represents the name of the directory in which files are stored/~hbidgoli
The Internet2 project started in _____1987
_____ are Web sites that allow users to connect with friends, family, and colleagues online as well as meet people with similar interest or hobbies.Social networking sites
_____ is also called a corporate portalAn intranet,, and are examples of _____search engines
Which of the following terms is computed by dividing the number of clicks an ad gets by the total impressions bought?Click-Through Rate
____ is a method for improving the volume or quality of traffic to a Web site.Search engine optimizing
e-procurment is a example of the ___ B2B e-commerece model.Seller-side marketplace
“____” means all market participants can trade at the same pricePrice Transparency
____ is a popular on-line payment system used on many on-line auction sites.PayPal
A ____ market concentrates on a specific function or business process and automates this function or process for different industries.Horizontal
Using the ___ model transfers the old retail model to the e-commerece world by using the medium of the Internet.Merchant
___ introduced the value chain concept.Michael Porter
E-Trainin for government officials is an example of a(n) _____ applicationgovernment-to-employee
____ is a major player in the B2B e-commerceWalmart
_____ is a pure-play
____ Usually works with a smart card.E-Cash
A ____ generates revenue from the fees charged for matching buyers and sellers.third-party exchange marketplace
____ is a supporting activity in the value chain.Technological development
Crisis response is an example of a ___ e-government applicationgovernment-to-government
Another term that is use interchangeably with e-commerce isE-Business
____ refers to money or scrip that is exchanged only electronically.Electronic payment
Mobile commerce (m-commerce) is based on the ___ protocolwireless application
E-commerce sites that use the ___ model data on consumers and bushiness and then sell this data to there companies for marketing purposes.informediary
___ display ads appear on tip of a brewer window blocking the user’s viewPop-up
___ is a site that facilities C2C e-commerceeBay
E-commerce fulfills the product information activity usingweb sites
using the ___ model brings sellers and buyers together on the web and collects commissions on transactions between these parties.brokerage
with ___ technology, information is net to users based on their previous inquiries, interests, or specifications.Push
___ an application of artificial intelligence that can used for Web marketingIntelligent Agents
A(n) ____ is available for most handheld devices that stores personal and financial information, such as credit card numbers, passwords, and PINs.E-Wallet
A Web page displayed when the user first visits the site is called ____Splashscreen
The main objective of ___ is to prevent purchases from suppliers that are not on the approved list of sellers ad eliminate the processing cost of purchases.E-procurement
Which term describes on user viewing one ad?Ad Impressions
Which reference to the global information system (GIS), ____ consist of using managerial power to ensure adherence to the organization’s goalscontrol
With reference to a global information system (GIS), ____ is a crucial tool for managing overseas subsidiaries.Consolidated global reporting
____ is the process of managing the interaction among actives in different, specialized pears of an organizationCoordination
____ are considered the first large-scale interactive global systemAirline Reservation Systems
___ is an operational requirement for GISGlobal data access
one of the issues with GIS is that too much ___ can prevent flexibility in responding to local preferences and even time differences.Management of global tax risk
With reference to a global information system, a network’s main function is to allow users to ____share information
The GIS coordination dimension requires a(n), ___ architecture for datadecentralized
Companies creating seperatre Web sites for each country in which they do busyness is called ___ of a Web site.localization
The ___ support of a global information system (GIS) concentrates on medium range actives that move the organization toward achieving long-term goals.Tactical
Tyco Corporation is an example of the ___ type of global organizationmultinational
____ includes national laws and international agreements on privacy protection and data securityTransborder data flow
Foreign exchange systems that allow traders ad brokers from around the world to interact are an example of information systems that support the ___ structure.Transnational
_____ present(s) a challenge when designing and implementing global databasesdifferent character sets
The level of cooperation and worldwide coordination needed for a(n) ___ structure doesn’t fully exist in today’s global environmenttransnational
a manufacturer moving the operations to another country because of advantages available in that country is invoked in ___ the operations.regionalizing
The ____ support of a global information system (GIS) involves broad and long-term goalsstrategic
One of the issues with the ___ structure is that there is a heavy reliance on headquarters fir new products and ideasglobal
The GIS control dimensions requires a(n) ____ architecture for datacentralized
___ centers on a structured workshop in which users and system professionals come together to develop an applicationJAD
____ uses an iterative process that repeats the design, development, and testing steps as needed, based on feedback from usersRAD
A ____ shows a process at the more general level and is help for showing top management and the track force how a process workscontext diagram
With ___ outsourcing, the organization chooses an outsourcing company in any part of the world.offshore
In ___ conversion, as each module of the new system is converted, the corresponding part of the old system is retired.Phased-in-phased-out
___ feasibility is conceded with uses, such as political repercussions and meeting the requirements of the Information Privacy ActLegal
____ feasibility is the measure of how well the proposed solution will work in the organization and how internal and external customers will react to it.Operational
A ___ illustrates the logical steps in a process buy does not show data elements and associations.Flowcahrt
With ___ outsourcing, the organization chooses an outsourcing company in a neighboring countryNearshore
During the design phase, the ____ design is created for a specific platform, such as choosing Dell servers running Ubuntu Linux and Java for the programming language.Physical
___ users are employees who will use the system regularly, and they can offer important feedback on the system’s strengths and weaknessesInternal
In __ conversion, the old system is stopped and the new system is implementedPlunge
In ___ conversion, the old and new systems run simultaneously for a short time too ensure the new system works correctlyparallel
___ feasibility is conceded with whether the new system can be completed on timescheduling
during the __ phase, the solution is transferred from paper to action and the team configures the system and procures components for itimplementation
in the design phase, the __ design is an overview of the system that indicates hardware and software, such as specifying Linux servers and Windows clientsLogical
during the ___ phase, the information system is operating, enhancements and modifications to the system have been developed and tested, and hardware and software components have been added or replacedmaintenance
during the ____ phase, the systems designer must define the problem the organization faces, taking care not to define symptoms rather than the underlying problemsplanning
With ___ outsourcing, the organization chooses an outsourcing company in the same countryonshore
_____ users include customers, contractors, suppliers, and other business partnersexternal
CASE tools are mainly used during the ____ phase of the SDLCdesign
which of the following is an example of a tangible benefit?new system resulting in increased profits
the ___ document is created during the requirements-gathering and analysis phaseSystem Specifications
A ____ helps analysts understand the data requirements a system must meet by defining data elements and showing the associations between themconceptual data model
In ____ conversion, the analyst introduces the system in only a limited area of the organization, such as a division or departmentpilot
During the ____ phase, analysts choose the solution that is the most realistic and offers the highest payoff for the organizationdesign
____ is a method for developing software applications and information system projects in which the project is divided into smaller functions and developers can not go on to the next phase until the current phase is finishedXP
_____ is a philosophy and a software and system development methodology that focuses on the development, use, and reuse of small, self-contained blocks of codes to meet the software needs of an organizationSOA
____ Cost measure what you would miss by not having a system or feature.Opportunity
in the ___ phase, analysts define the problem and generate alternatives for solving itrequirements-gathering and analysis
A ____ helps break down a complex process into simpler, more manageable, and more understandable subprocessesData Flow Diagram
In the design phase, the ___ design is an overview of the system and does not include hardware or software choicesConceptual
A ___ prototype shows users how a particular task that was not technically feasible can be doneproof-of-concept
the systems development life cycle (SDLC) is also known as the ____waterfall model
_____ feasibility assesses a system’s cost and benefitsEconomic
With reference to the internet-enabled SCM actives, coordinating just-in-time (JIT) inventory programs with vendors and suppliers is a part of ____production scheduling
____ is technique used to improve CRM systems (and many other systems) by identifying, storing, and disseminating “know-how” –facts about how to perform tasksKnowledge Management
A(n) ____ system is used to coordinate operations, resources, and decision making between manufacturing, production, marketing, and human resourcesEnterprise resource planning
In service organizations, the link in the supply chain includes ______distribution centers
Stores use “___” to get a customer to buy additional products that they might already be purchasing from a different store.Cross-selling
____ enables business partners to send and receive information on business transactions.Electronic data interchange
In a manufacturing firm’s SCM system, handling creed terms and payment schedules are a part of the ____ flow.finances
Organizations with an established IY infrastructure often choose a(n) ____ CRM, which is implemented much like any other IT systemon-premise
A company can purchase a(n) ___ package that might include serves from different vendors, but the e-sitributor coordinates them into one package for customers.maintenance, repair, and operations
Overseeing order transmission are part of the ___ flow in a manufacturing firm’s SCM systeminformation
____ invites sellers to submit buds for products and services.Reverse auctions
Transaction data for a CRM system might be gathered usingGrocery store loyalty cards
____ is a search for specific information or patterns, using input from multiple business partners and data sourcescollaborative filtering, suggests products you might enjoy, based on your past browsing and purchasing habits; this is an example of _____personalization
The _____ component of an ERP system provides information on assessing hob candiatesHuman Resources
With reference to the internet-enabled SCM activities, providing real time stock information and replenishing stock quickly is a part of ____Inventory management
The main goal of a(n) ___ system is to improve services offered to consumers and use consumer contact information for targeted marketingCustomer Relationship management
Information technologies and ___ play a major role in implementing an SCM system.The Internet
____ are common examples of e-marketplaces.E-distributiors
The ___ component of a ERP system collects and analyzes relevant internal and external data and information.Unified databse
___ conferencing includes an audio link but no video capability.Real-time computer
The ___ acts as a liaison between users and designers.Model builder
The intervention aspect of a(n) ____ reduce communication barriers and introduce order and efficiency into situations that are inherently unsystematic and inefficient.GSS
The ___ focuses on how the DSS is implemented and usually addresses questions about data structure, user access, response time, and security measures.Technical designer
Record keeping, payroll, and simple inventory problems are examples of ___ tasks.structured
The ____ is responsible for specifying data requirements, what models are needed, how these models might be used, and how users want to view the results.managerial designers
____ decisions, or programmable tasks, can be automated because a well-defined standard operating procedure exists for these types of decisionStructured
Which of the following geographic objects of a GIS is mostly likely to show a large tourist attraction?Areas
Which of the following geographic objects of a GIS is mostly likely to show the location of a river?Lines
During the ___ phase of the decision-making process, the decision maker defines associations between alternatives and criteria.Design
Which of the following tasks is performed by managers for which an EIS is useful?Spotting trends
During the ___ phase of the decision-making process, a decision maker easiness the organization’s environment for conditions that need decisions.Intelligence
The ____ component includes mathematical and statistical models that, along with the database, enable a DSS to analyze information.model base
____ decisions include a structured aspect that benefits from information retrieval, analytical models, and information systems technology.Semistructured
The ____ comment of a DSS manages and coordinates the other major components.DSS engine
Dispatching personnel and equipment to crime and fire locations is an example of a(n) GIS application.government
Resolving conflicts between two divisions is a type of ___ decision at the tactical management level.unstructured
In the ____ phase of the decision-making process, the organization devises a plan for carrying out the alternative selected in the previous phase and obtains the resources to execute the plan.implementation
A merger is a type of ____ decision at the strategic management level.Semistructured
Sales forecasting is an example of a(n) ___ task.semistructured
Which of the following geographic objects of a GIS is most likely used to show the location of an airport?Points
The ___ module component of the EIS is responsible for managing data access.administrative
___ decisions are typically one-time decisions, with no standard operating procedure pertaining to them.unstructured
The _____ module component of the EIS is responsible for using the system.Runtime
the _____ module of the EIS is used by the developers to confide data mapping and screen sequencing.builder
Plant location is a type of ___ decisions at the strategic management level.structured
An executive information system (EIS) is a branch of ______DSS
The ___ phase of the decision-making process starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible.Choice
Tracking changes in ridership on mass-transit systems is an example of a(n) ____ GIS application.Urban Planning
Research and development is an example of a(n) ____ task.unstructured
___ Systems have been one of the most successful artificial intelligence related technologiesExpert
A(n) ____ can be used to automatically fill out Web formsPersonal Agent
The ____ characteristic of an intelligent agent demonstrates the agents’s ability to learn from previous knowledge and go beyond information given previously.mobility
Som banks use a(n) ______ system to qualify customers for loans, using parameters from past customers stored in a databaseCase-based reasoning
Within the context of the components an expert system, a(n) ___ similar to the model base component of a decision support systeminference engine
The size ad complexity of the human language has made developing ____ systems difficult.natural-language processing
A(n) _____ works with the knowledge base management system to ensure that the knowledge base is as up-to-date as possible.knowledge acquisition facility
In forward chaining, the “____” condition is evaluated first.If
Data mining agents work with a ____, detecting trends and discovering new information and relationships among data items that were not readily warehouse
_____ perform well at simple, repetitive tasks and can be used to free workers from tedious or hazardous jobs.Robots
____ is an example of a programming language for controlling robots.Variable Assembly Language (VAL)
_____ is an example of an expert system used for monitoring consumer sentiments in blogs, comment sections, and Web-based articles.COGITO
_____ is an example of an expert system that can be applied to various financial applicationsPortBlue
_____ was developed so that users could communicate with computers in their own language.Natural-Language processing.
In backward chaining, the expert system starts with the “____” condition.Then
An example of _____ analysis on voles entering a customer accout number and having the system display the customer’s current balance.What-is
In the context of expert systems, ___ consists of common sense, rules of thumb, educated guesses, and instinctive judgements.Heuristics
In the AI Field, ______ engineers try to discover “rules of thumb” that enable computers to perform tasks usually handled by humans.Knowledge
Intelligent agents demonstrate ____, the capability to select problems or situations that need attention and act on them.reactivity
The ______ characteristics of a intelligent agent demonstrates its capability to interact with users in a more natural language.humanlike interface
A ____ catalog displays product descriptions based on customers’ previous experiences and preferences,Virtual
_____ enables an expert system to learn from experience and examine and extract relevant facts to determine the path to a solutionsMeta-Knowledge
Intelligent agents are also called ____bots
In the context of the decision making analyses that use information technology, ______ analysis is avaliable in spreadsheet programs such as Microsoft Excel.What-If
TVs that adjust screen color and texture for each frame and stabilize the volume based on the viewer’s location in the room are demonstratingFuzzy Logic
The _____ characteristic of an intelligent agent demonstrates the agent’s ability to migrate from one platform to another with a minimum of human intervention.mobility
The ______ characteristic of an intelligent agent demonstrates the agent’s ability to operate with minimum input.autonomy
The ____ component of an expert system is important because it helps give users confidence in the system’s results.Explanation facility
______ was the first expert system developed to determine the the chemical structure of molecules.DENDRAL
One of the requirements of a computer that can support artificial intelligence is to ____be able to deal with new situations based on previous learning
_____ agents usually track and report on computer equipment and network systems to predict when a system crash or failure might occurMonitoring and surveillance
The knowledge base component must include, _____ which consists of rules related to a problem or discipline.heuristic knowledge
_____ is a small electronic device consisting of a small chip and an antenna, and performs the same task as bar codes.Radio frequency identification tag
_____ is a broadband wireless technology based on the IEEE 802.16 standards.WiMAX
An advantage of grid computing is ______, meaning that if one node on the grid fails, another node can take over.scalability
_______ is a Web-based personal financial management service that is an example of
____ Could be used to make sure people don’t vote more than once.Biometrics
Within the context of virtual reality system is an input device that captures and records movements of the suer’s feet as the user’s feet as the user turns in different directions.walker
A(n) ______ is a matrix barcode consisting of black modules arranged in a swaure pattern on a white background.Quick Response Code
_____ uses computer-generated, three-dimensional images to create the illusion of interaction in a real-world environmentVirtual reality technology
With the ___ model, users don’t need to be concerned with new software versions and compatibility problems because the application service providers offer the most recent version of the software.SaaS
Network administrators use ____ technology to get antivirus updates downloaded on employees’ workstations automaticallyPush
A cave automatic virtual environment (CAVE) is a virtual environment consisting of a _____ room in which the walls are rear projection screens.Sube-shaped
One major obstacle to using VR technology is that not enough ____ are currently available to carry out the data transmissions needed for a virtual reality environmentFiber Optic Cables
WiMAX is designed for wireless _____metropolitan area networks
Within the context of virtual reality technology, ____ refers to giving users the sense that they’re in another location, even one geographically far away and can manipulate objects as through they are actually in that locations.Telepresence
With _____ technology, a Web server delivers information to users who have signed up for this service instead of waiting for user requests to see the information.Push
Within the context of virtual reality technology, ____ refers to enabling users to act on objects in a virtual reality environment such as using a data glove to pick up and move objectsinteraction
____ RFID tags have no internal power supplyPassive
____ component of a virtual reality system enable users to see and hear the virtual world.Visual and aural system
_____ Computing is also know as on-demand computingUtility
In grid computing, each participant in a grid is referred to as a “____”node
Within the context of virtual reality technology, ___ refers to allowing users in different locations to interact and manipulate the same world at the same time by connecting two or more virtual worlds.networked communications
_____ is also know as “on-demand software.”Saas
Within the context of virtual reality technology, _____ refers to giving objects in a virtual reality environment texture and shading for a 3D appearance.simulation
Bluetooth can be used to create a ___, to communicate among computerized devices,personal area network
One advantage of grid computing is ___, meaning more nodes can be added for additional computing power without affecting the network’s operations.Scalability
Nanotechnology incorporates techniques that involve the structure and composition of materials on a ____nanoscale
____ have been added to sports gear, such as tennis and golf balls and tennis rackets, to make them more durable and improve their responsiveness.Nanomaterials
When using a(n) _____, IS personnel time is freed up to focus on applications, such as customer relationship relationship management and financial information systems, that are more strategically import to the organization.application service provider model
Within the context of virtual reality technology, the main technology used in an exocentric environment is ___3D graphics
___ computing is a platform incorporating many recent technologies such as Saas and Web 2.0 under one platformCloud
Users interact via avatars in a(n) ____virtual world
_____ RFID tags can be embedded in a striker or under the skim (human or animal)Active