Chapter 9 IT Project Manager

Resource leveling results in fewer problems for project personnel and accounting departments.T
Project managers must try to avoid conflict at all costs as all conflict within groups is bad.F
According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present.F
A staffing management plan describes when and how people will be added to and taken off the project team.T
According to Covey, project managers must use a win/lose approach in making decisions.F
People who need institutional power or social power want to organize others to further the goals of the organization.T
Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.F
Microsoft Project 2010 does not lend itself to project human resource management.F
Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives.F
aslow’s hierarchy of needs states that people’s behaviors are guided or motivated by a sequence of needs.T
_____ issues that affect how people work and how well they work include motivation, influence and power, and effectiveness.Psychosocial
According to Maslow, only after meeting _____ needs can individuals act upon growth needs.deficiency
_____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory.Abraham Maslow
When an organization needs a new direction, the ________ leadership style is appropriate.visionary
According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts.compromise
According to Herzberg, which of the following is a motivational factor?Recognition
At the bottom of Maslow’s structure are _____ needs.physiological
_____ is the concept that the whole is equal to more than the sum of its parts.Synergy
_____ is the potential ability to influence behavior to get people to do things they would not otherwise do.Power
The bottom four needs in Maslow’s structure are referred to as _____ needs.deficiency
_____ is best known for developing Theory X and Theory Y.Douglas McGregor
According to Thamhain and Wilemon, _____ is the ability to improve a worker’s position.promotion
_____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.Managing the project team
_____ involves using incentives to induce people to do things.Reward power
The first step in the framework for defining and assigning work is _____.finalizing the project requirements
The acquiring of the project team is a subprocess associated with the _____ process of project human resource management.executing
The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story.TAT
_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.Coercive power
A(n) _____ is a column chart that shows the number of resources assigned to a project over time.resource histogram
Psychologist David Merril describes _____ as reactive and task-oriented.“Analyticals”
Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates.acquiring the project team
According to Lencioni, which of the following qualities is present in organizations that succeed?Teamwork
According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders.authority
_____ is at the top of Maslow’s hierarchy of needs.Self-actualization
_____ refers to matching certain behaviors of the other person.Mirroring